Will I have to send in my headphones for repairs?
Yes, you will. If your headphones break, we will provide you with instructions on shipping your headphones to CPS's repair facility. Once we receive it, we will complete repairs for your headphones.
How do I file a claim for my headphones?
" You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.
I'm selling my headphones, can I transfer my warranty to the new owner?
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
I bought a refurbished pair of headphones, when does my coverage start?
For refurbished headphones with a 30-90 day warranty, our contract starts the date you purchase your headphones, with coverage beginning as soon as the 30-90 day warranty ends.
I have a manufacturer's warranty, when does my coverage start?
Your warranty contract and coverage begins after the first year of your manufacturer's warranty ends.
What don't the standard and accidental warranties cover?
Intentional damage is not included in either warranty, nor is full water submersion, drops over 6 feet, and lost or stolen headphones.
What does the accidental damage headphone warranty cover?
The accidental damage warranty covers any drops under 6 feet and liquid spills on the headphones. This coverage is on top of the standard warranty's coverage, meaning all hardware malfunction is completely covered as well.
What does the CPS standard headphone extended warranty cover?
Our standard headphone warranty includes 100% parts and labor coverage for the repairs of your headphones. The warranty also covers any and all hardware failure, as long as it is not a result of accidental damage.
If I sell the appliance can I transfer the appliance warranty to a new owner?
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
What happens if the service center can't fix it?
If the service center cannot repair your appliance, we will provide you with a check for the current market value of your appliance.