I purchased a refurbished console, when does my coverage start?
For refurbished consoles that have a 30-90 day warranty, our contract starts the date you purchase your console, with coverage beginning as soon as the 30-90 day warranty ends.
I have a manufacturer's warranty on my console, when does my coverage start?
Your warranty contract and coverage begins once the first year of your manufacturer's warranty ends.
Do these plans include coverage for my controller?
These plans do include coverage for one controller. For each additional controller, you would have to purchase additional coverage.
What don't these plans cover?
Neither of these plans cover drops over 6 feet, lost or stolen consoles, intentional damage to the consoles, or full water submersion.
What does the accidental plan cover?
Our accidental plan includes all the same coverage as our standard plan, with accidental damage included. We cover any drops under 6 feet or spills of liquid on the console.
What does the CPS standard video game console extended warranty cover?
This warranty covers any Nintendo, Sony, Microsoft, Atari, or any other brand name console. The coverage includes 100% parts and labor coverage for the repairs of the console. The plan covers any internal hardware failure of the video game console.
Will my coverage continue after my camera is repaired?
Yes. Your coverage will typically continue until your contract expires. Your coverage will end, however, if your camera is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your camera).
What happens if the service center cannot repair my camera?
If we cannot repair your camera, we will provide you with a check for the current market value of your camera.
Will I have to send in my camera for repairs?
Yes, you will. If your camera breaks, we will provide you with instructions on shipping it to CPS's repair facility. Once we receive it, we will complete repairs for your camera.
How do I file a claim for my camera?
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.