How do I file a claim for my furniture?
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.
Can I transfer the warranty to a new user?
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
Who completes repairs on my furniture?
After your claim is approved, we will send a local authorized service person to your house on a day that works for you.
Does this plan cover furniture purchased outside of the United States?
Yes. The plan is valid globally.
What doesn't this plan cover?
This plan does not cover intentional damage, theft, vandalism, acts of God, or damages incurred before or during shipping. It does not cover vermin or insect infestation, mold, mildew, rot, or rust.
What does the CPS furniture extended warranty cover?
This plan covers any mattress; wood or hard surface furniture; and fabric, leather, and vinyl upholstery. This plan covers any accidental stains, and manufacturer flaws and defects, as well as accidental punctures, rips, burns, breakage of frames, springs, sleeper mechanisms, and internal mechanisms and hardware.
What happens if the service center cannot repair my console?
If we cannot repair your console, we will provide you with a check for the current market value of your console.
Will I have to send in my console for repairs?
Yes, you will. If your console breaks, we will provide you with instructions on shipping it to CPS's repair facility. Once we receive it, we will complete repairs for your console.
How do I file a claim for my console?
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.
Can I transfer the warranty to a new user?
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.