Will I have to pay a deductible or any other “hidden costs”?
Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the warranty holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every Consumer Priority Service warranty carries a $0.00 deductible along with low premiums. This means that with a Consumer Priority Service warranty there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.
Where can I find my Membership ID?
If you received a Warranty card:
Your Warranty # is located under the barcode.
If you received an email:
You can find your Warranty # in the body of the email.
If you received a letter:
You can find your Warranty # in the body of the letter.
What does an accidental policy cover?
What is Covered:
If you have added Accidental Coverage to your plan, as indicated on your Warranty Card as well as your Online Account, this Plan shall cover unintentional damages as a result of: impact, liquid damage or unintentional physical damage. Accidental Coverage is an option for new, store-purchased items and protects against drops and spills. Accidental Coverage is typically offered as an option for MP3 Players, Laptops, GPS Devices, Cameras, and other portable electronics.
What is Not Covered:
Accidental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft. Accidental Coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental Coverage does not cover damage caused by the use of a product in a way the manufacturer never intended. Accidental Coverage also does not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires...etc), or damage that is incurred by an animal or pet (ie: dog chewing). Coverage for this plan shall begin 30 days after the date of purchase of the covered product. Accidental Coverage must appear on the original bill of sale alongside the covered product and must be registered.
Refer to the details of the warranty for the full list, but there are some notable exclusions to your coverage.
- We do not cover items that are dead on arrival, fail within the first 30 days or have a pre-existing condition.
- We do not cover accessories & consumer replaceable parts (ie: batteries, ink cartridges, lenses, cables & other consumables).
- Software: We do not cover software issues, including software for computers, cell phones...etc.
- Fraudulently misrepresented items are not covered.
- We do not cover stolen or lost products.
To see what is covered and not covered under our accidental policy, go here for a visual representation.
Can I send my product to you while it has the manufacturer’s warranty on it?
If the manufacturer’s warranty is still in effect for your product, you will be directed to the manufacturer to complete the required service.
Why does my plan read "under $1000.00"?
Some warranties carry a dollar value on them. This means that your product's purchase price, excluding tax, delivery and accessories is below the listed price on the warranty. It's simply a classification based on the price of purchase of the product under warranty.
Do I need to provide proof of purchase?
Yes. In order to file a claim, we require that a copy of your item's original invoice/receipt of sale (showing the date and value) be on file with us. You can upload your invoice to your account at any time.
Can I transfer my warranty to another person?
Yes, all plans are transferable. Please email cs@cpscentral.com or call (800) 905-0443 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers
When does my coverage start?
Depending on the type of coverage you own, an extended warranty begins at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. All replacement, commercial and accidental plans begin on the date of purchase.
What does my plan cover?
We cover 100% parts and labor for covered repairs. When you purchase a Replacement Plan, your entire product is covered! In addition, some plans include accidental damage from handling (ADH) coverage for enhanced protection. Claims resulting from misuse, abuse or negligence are not covered.
Do I need to register my warranty?
Yes, we recommend registering your plan within 30 days of your invoice date. To register your plan, follow these simple instructions here or, to speak with a representative, please call (800) 905-0443.