Does the Furniture coverage start on the date of purchase, or is it an extended warranty plan?
The CPS Accidental Furniture Warranty coverage begins on the end user’s date of purchase. For example, if the customer purchases a piece of furniture with a 5 year CPS plan, they will receive 5 total years from date of purchase. There is a 30 days claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31. Any claims that occur during that first 30 days would not be covered under this plan.
Do you cover prescription upgrades for my glasses or sunglasses?
No, we do not cover prescription changes for the lenses. We do however cover the new lenses once they are changed.
Where can I buy the CPS glasses protection plan?
You may purchase our glasses coverage from participating retailers located throughout the United States. If you wish to purchase the plan online, please visit www.cya.insure.
What is the longest warranty I can purchase for my sunglasses?
While most participating retailers offer the 2&3 year CPS accidental warranty, coverage can be purchased for up to 5 years post date of purchase.
What is not covered under this warranty plan?
Lost or stolen sunglasses or glasses are not covered. This type of coverage maybe covered by your credit card company or homeowner/rental insurance policy.
How long does it take to repair my glasses or sunglasses under this warranty plan?
If you repair your glasses locally, the time frame would be set by the local repair shop of your choice. When you ship your glasses to CPS for repair, most claims are resolved in 5 business days or less.
What happens if the service center cannot repair my glasses or sunglases?
If we cannot repair your glasses, we will replace the glasses with the same make/model style and prescription if applicable. If the replacement is not available, CPS will send you a check for the glasses.
How do I get my glasses or sunglasses repaired under warranty?
CPS has 2 convenient options. You may bring your glasses to a local repair shop or ship your glasses to CPS for service. Option 1: Bring your glasses to a local repair shop and submit your estimate to CPS for approval and reimbursement. Option 2: If you prefer to ship your glasses to CPS for coverage, we will provide you with instructions. Once received, we will repair your glasses and ship it back to you.
Does the sunglasses plan cover accidental damage?
Yes! Accidents due to drops and cracks are covered under this plan. Broken, bent, cracked, scratched lenses and smashed glasses are all covered under this policy. In addition to this, your sunglasses are warranted to be free of manufacturer's defects, which includes material and workmanship.
Does the sunglasses plan cover regular glasses as well?
Yes, the sunglasses protection plan covers glasses, sunglasses and goggles.