FAQ
Claims
Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the warranty holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every Consumer Priority Service warranty carries a $0.00 deductible along with low premiums. This means that with a Consumer Priority Service warranty there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.
Depending on the type of coverage you own, an extended warranty begins at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. All replacement, commercial and accidental plans begin on the date of purchase.
We cover 100% parts and labor for covered repairs. When you purchase a Replacement Plan, your entire product is covered! In addition, some plans include accidental damage from handling (ADH) coverage for enhanced protection. Claims resulting from misuse, abuse or negligence are not covered.
What is Covered:
If you have added Accidental Coverage to your plan, as indicated on your Warranty Card as well as your Online Account, this Plan shall cover unintentional damages as a result of: impact, liquid damage or unintentional physical damage. Accidental Coverage is an option for new, store-purchased items and protects against drops and spills. Accidental Coverage is typically offered as an option for MP3 Players, Laptops, GPS Devices, Cameras, and other portable electronics.
What is Not Covered:
Accidental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft. Accidental Coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental Coverage does not cover damage caused by the use of a product in a way the manufacturer never intended. Accidental Coverage also does not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires…etc), or damage that is incurred by an animal or pet (ie: dog chewing). Coverage for this plan shall begin 30 days after the date of purchase of the covered product. Accidental Coverage must appear on the original bill of sale alongside the covered product and must be registered.
Refer to the details of the warranty for the full list, but there are some notable exclusions to your coverage.
- We do not cover items that are dead on arrival, fail within the first 30 days or have a pre-existing condition.
- We do not cover accessories & consumer replaceable parts (ie: batteries, ink cartridges, lenses, cables & other consumables).
- Software: We do not cover software issues, including software for computers, cell phones…etc.
- Fraudulently misrepresented items are not covered.
- We do not cover stolen or lost products.
To see what is covered and not covered under our accidental policy, go here for a visual representation.
Please see the screenshots below to see where in your account you can upload a product invoice. It’s important to have an invoice on file for each warranty you have purchased.
Step 1: Click on your Warranty # to access its options.
Step 2: Click on the “Upload a File” button.
Step 3: Select your invoice file from your computer and click “Upload”. That’s it! You should see your uploaded files to the right of the page.
Please see the screenshots below to see where in your account you can file a claim.
Step 1: Click on your Warranty # to access its options.
Step 2: Click on the “File a Claim” button.
Step 3: Fill out the form and submit your claim information. Done!
If the manufacturer’s warranty is still in effect for your product, you will be directed to the manufacturer to complete the required service.