Consumer Priority Service Reviews

After I found the new freezer I wanted I shopped around to find the best price and quickest delivery. That search lead me to appliance connection. I hadn't planned to purchase an extended warranty. but when the extended warranty offer appeared on the screen I was curious. I read over the coverage details and compared it to other companies extended warranties. Several others covered parts but not labor or diagnostic. Those that covered everything were costly. CPS's warranty was the best I found in service coverage and price. I hope to have no problems with my new appliance but I have piece of mind knowing if something should arise it will be repaired without additional cost to me.

Great service and easy to use website to protect your appliance. Very reasonable too if you don't want to do a whole home warranty. The entire process was smooth from beginning to the end. Great customer service!

Excellent!
Bought the warranty for my new GPS.
Easy to setup
Recommended to all!

I purchased the extended warranty for our new range. I received my membership card within days of my purchase. Creating my account and registering took no time at all. I am hoping I'll never need to call them though.

Such an awesome experience! Customer service was amazing. The updates were pretty regular. Over all no complaints! Thanks so much!

I'm very happy with CPS central. They made us feel very welcome. The sales team are very nice and helpful. I wish I had found this company a lot sooner when we needed a washer.

Warranty Included - WOW!
We just bought a scratch and dent refrigerator for our church fellowship hall and I was pleased that any kind of warranty was included. Signing up for CPSCentral Service was super easy and, hopefully, filing a claim will be a similar experience, although I hope we never need to find out.

Seems like reasonable price for a warranty. Doesn't include submersion, or throwing your device 20ft in the air. The most likely break will be a usual drop, and they claim to cover this. I'm still using a phone case. Plans are to send in for repair if it breaks and I'll have to used an old phone in mean time and pay the $20 sim card activation. Seems reasonable for a device costing less than $350.

Seems like reasonable price for a warranty. Includes liquid spills or dropping your device. The most likely break will be a usual drop and they cover this. I'm still using a phone case to be safe. Plans can be serviced locally at the repair center of your choice or you have the option to ship the phone to their repair center. Last time I cracked the screen and repaired it locally, it was fairly easy and they fixed it quickly. Seems reasonable for a device costing less than $350.

Purchased a Warranty for my monitor from them. They answered all my questions in a timely and polite manner. Price was great for a 3 year warranty and the purchasing process was painless.

Can't beat them. Outstanding!
Excellent company. Much better value than competitors and great service.

Great prices on warranties for products especially compared to others out there. I had a few questions about the warranty I wanted to buy for my LG TV and they responded quickly and were very helpful! I would highly recommend CPS to my friends and family and anyone that is in the fence about extended warranties, no fine print or surprises when it comes to the coverage which is awesome!

Straightforward warranty purchase process. Questions were answered quickly and clearly. I have not needed to use the warranty claims yet but hope that the process at that time will be fluid as well.

Best appliance extended warranty hands down. Got a great rate that covered all my home appliances. Hope I don't have to use it, but great peace of mind knowing all my home appliances are protected.

The protection plan was a fairly easy process to get my laptop fixed. Phone process was easy. Didn't take that long to fix and I didn't need to reinstall any programs at all. Very happy about that!

This was definitely worth the purchase. It covered the cost of the replacement of the item, which broke after 3 years. They were easy and friendly to deal with. Recommend CPS for all your warranty needs!

Great appliance warranty at a great price. I was shopping around for an extended warranty for my new appliances and got the best customer service from CPS. Great deal on a bundle package.

I had a issue with my drone, customer service helped me patiently with all my worries and were very helpful in every aspect I needed.

I appreciate the patience of your reps as I initiated several conversations and would forget to follow up in messenger. Each agent was responsive and offered clear directions on how to follow up.

A very pleasant and helpful experience I had talking to an operator Helped with all my needs answered all my questions

I am very pleased and grateful for the excellent experience I received from CPS Customer Service. The communication and receiving of a solution was smooth, efficient and the representative was very friendly and kind!

I just registered my warranties and found the online chat customer service very helpful w/ assisting me to complete the registration...so far I have not had to make a claim...but I liked very much the CPS terms and conditions regarding 1) warranty period commencing after manufacturer warranty ends and 2) transferability if I understand correctly I will purchase more warranties from CPS in the future and recommend to family and friends.

I wasn't expecting a response on a Sunday and was very surprised when I did get one. Fortunately, my issue was already resolved but the CS rep was most helpful and assured me I could contact them again if I had any further questions.

Yes my experience was great, literally the best consumer experience I’ve ever had not only with your company but any other company I have dealt with! The consumer reps name was Kathrine and she was not only very friendly she was obviously very intelligent and very informative on policy’s of what was need for my claim. So in my opinion as a Financial manager with a BS from USC California I was very impressed with her services Thanks again!

My experience was exceptional. The representative was amazing and provided everything that I needed and also successfully registered my warranty. The person went above and beyond and I am truly thankful.

I appreciated how quickly my phone was fixed and shipped back to me. They said it could take up to 14 business days for my phone to be fixed but it was fixed and shipped back to me in under a week. Much appreciated!

They fix my computer issue and I am happy! It took less than one day and they also cleaned my computer as well. The shipment was quick and the package was heavily secure. Everything is working properly now.

My second time establishing a claim through CPS. Both times I got through to a pleasant, knowledgeable customer service agent. Each time The agent arranged for local electronics company to come and troubleshoot the issue. A local repair company contacted me promptly. Service was fast and superb.

Absolutely flawless experience. Usually extended warranties are not very customer-focused and are a hassle when trying to make a claim but Consumer Priority Service is the clear exception. Their focus is on taking care of their customers as it should be. Thank you!

Lightning fast, responsive handling of my claim. I'd never had ANY kind of claim before and didn't know what to expect. Communications from CPS were excellent and the repair vendor was FAST - I think I had my camera back fixed in less than a week. I would have liked to have known all that had to be done to it, but when it was returned, it operated like new. THANK YOU.

The process was easy and hassle-free. Repair was completed properly and in a reasonable time.

Was super fast with responding and can tell took care of my computer. Much appreciated!!

To my amazement the total process took less than 2 weeks. I filed my claim, within 24 hours I received a return shipping label. Five days later I went to a local store to print the label. Two days later, I shipped my return through Fed Ex. It was such an easy process. CPS kept me updated by emails so I knew exactly what was happening with my return. I receive my replacement exactly one week later. If I was prepared, it would have taken only 1 wee

I am in shock at how QUICK and SIMPLE this process was. Sent out and returned back in 2 days, completed fixed and covered under warranty.

I was so pleased with the turnaround time for me to get my camera back! Great job and thank you so much!!!

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Beats Apple care in price and service. Thank you CPS for repairing my MacBook in record time and getting it back to me before I had to leave for my trip. Would not be possible with Apple care.

This is a great feature add on to your purchases. I have learned the hard way in the past of not buying protection on my purchases and was left with extra costs after it broke within a few months. I encourage you to get the protection you need with Consumer Priority Service, you be glad you did.

Purchased with an electronics purchase through Mercari and good price (better than the warranty offer for the same item on Amazon) and, better yet, it covers accidental damage, which the other warranty guys didn't.

Great service and easy to use website to protect your appliance. Very reasonable too if you don't want to do a whole home warranty

Once I bought my phone, with the extended warranty, I immediately received an e-mail to register for this warranty. Once I got my phone the registration process was pretty simple and seamless.

Just started my service with CPS, but appreciate the easy set up and feel better about my used camera purchase on Mercari. It’s a big investment so I feel better knowing there’s protection I can add. Hopefully will never have to use it 🙂

I recently purchased a new refrigerator and was so impressed with this warranty. I had difficulties reregistering my product online so decide to call. The staff was so professional and helpful. They made registering my fridge a breeze. During the process I struggled to located the serial number for my product and the staff went the extra mile to google it for me so I was able to complete my registration. No complaints at all and would easily recommend to others. My warranty is for 1 year and covers everything, I could not feel more secure!