Whether you’re an experienced professional or just embarking on your career, Consumer Priority Service has an opportunity for you. As one of America’s premier sources of aftermarket extended service contracts, with offices in New Jersey and New York, Consumer Priority Service offers a tremendous opportunity to any self motivated individual willing to put in a strong work effort and a strong with a strong work ethic. If you have questions about specific positions that are not answered on the job description, please do not hesitate to send us an email at jobs@cpscentral.com.

Customer Retention Sales Specialist

Consumer Priority Service (CPS) is the innovative leader and premier service provider of consumer service plans. We offer extended warranty coverage for virtually all high ticket household purchases ranging from major appliances, electronics, power tools, lawn and garden equipment and more. Our business is experiencing explosive growth as savvy home owners increasingly look to achieve maximum value from their purchases. For more information, check us out at www.cpscentral.com.

The Customer Retention/Sales Specialist position is an amazing opportunity to join a flourishing organization, grow with the role and make an impact. The role requires you to be able to balance multiple tasks simultaneously by leveraging your dynamic interpersonal skills and goal oriented attitude to close transactions. You will focus on engaging interested customers (no cold calling) and utilizing empathy and consultative selling skills to build trust in order to educate our customers on the benefits of extending their warranties. Comprehensive training is provided to achieve maximum results.

The ideal candidate:

• A proactive self-starter, highly independent, motivated and resourceful to reach and exceed sales goals while achieving a high level of customer satisfaction

• Ability to build quick rapport with existing customers using your assertiveness and confidence to educate them on the value of extending their consumer service plan with CPS

• A closer with the ability to manage multiple customers concurrently, utilizing problem-solving strategies to best position CPS’ products and services

• An effective communicator with a strong phone presence and the ability to proficiently engage customers through disciplined outbound call activity and email; making 150+ calls a day is typical

• Able and willing to quickly learn and master new technologies to develop a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries

• Able to update customer records both diligently and accurately

• Able to thrive in a fast paced, fluid operating environment

• Demonstrated a track record of success in previous business and/or academic settings

Due to the nature of our business, flexibility in scheduling is required. Employment requires some night and weekend shifts.

Benefits:

Competitive compensation package including base salary with reasonably set performance based commission incentives
Benefits Package (Health/Vision/Dental/Disability)

CPS also offers other fringe benefits and perks including monthly employee mixers, entertainment events, a stocked pantry as well as training and career development programs. Moreover, CPS offers a casual business culture with fun and challenging projects to work on.