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A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.Mahatma Gandhi
A disruptive innovation is a technologically simple innovation in the form of a product, service, or business model that takes root in a tier of the market that is unattractive to the established leaders in an industry.Clayton M. Christensen
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.Don Alden Adams, President Watch Tower Bible and Tract Society of Pennsylvania
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Can I offer a warranty that acts as a manufacturer warranty for used appliances?
Yes—appliance retailers can offer a warranty that acts like a manufacturer warranty for used, scratch and dent, or open-box appliances. With Consumer Priority Service, dealers can provide coverage even when the original OEM warranty is gone, giving customers protection from day one and unlocking new revenue opportunities on inventory that’s typically hard to cover.
How do warranties work for appliances that do not have a manufacturer warranty?
For appliances without a manufacturer warranty, coverage works through programs like the CPS SND (Scratch, Dent, Refurb, Open Box) plan, which acts as the primary protection after a short waiting period. This plan covers parts and labor for mechanical and electrical failures, helping appliance retailers protect used, open-box, or scratch and dent inventory that would otherwise go unprotected. Consumer Priority Service makes it easier for stores to monetize all inventory while giving customers real ownership confidence.
Can I upsell extended warranties on scratch and dent appliances?
Yes, you can upsell extended warranties on scratch and dent appliances. Consumer Priority Service offers coverage options even when the manufacturer warranty is missing, letting dealers boost profit while giving customers added confidence in discounted inventory.
Awards

CPS provides warranties for iPhones, iPads, laptops, and other electronics. Compare us against more costly insurance coverage plans. We cover drops, water damage, and all sorts of accidents. We’re consistently rated five stars by customers for our quick and easy claims process.

















